Spa Etiquette/Cancellation Policy

For the comfort and safety of all our guests, please adhere to the following:

  • Turn off cellular phones, laptops and pagers prior to entering the spa.
  • At no time are pets allowed in the spa unless they are a certified medical service animal with proof of documentation.
  • While we understand that you may have childcare issue(s), it is not appropriate to bring your child under the age of 12 to your appointment as they may be distracting to other clients receiving treatments. They may not be left unattended under ANY circumstance for liability issues. You will need to reschedule your appointment should your child(ren) under the age of 12 come with you to the spa.

 

Your provider may terminate the service, without refund, if inappropriate language or actions occur.

Appointment Requests

Every effort is made to accommodate your request to see specific staff members but we cannot guarantee that you will see the same provider for all treatments.

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

If you need to cancel your appointment, please allow 24 hours to notify us of the cancellation. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged a $50.00 cancellation fee for your appointment. This amount must be paid prior to your next scheduled appointment if we are unable to charge the card on file.

No-Shows

Anyone who either forgets or consciously chooses to forgo his or her appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.  Members who no-showwill forfeit that appointment type for the current month.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment.  We may need to reschedule your appointment to another time to safely complete your treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

We look forward to serving you!

 

FINANCIAL POLICIES:

As patients contemplate aesthetic medical spa treatments, they frequently need information about the financial aspects of their treatment and the various payment methods available to them. Our staff members can explain financial options available to our patients, and they are readily available to assist you with these issues.

PAYMENT OPTIONS:

Payment for all medical spa procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment.

A $50 deposit is required to reserve an appointment for treatment scheduled in advance. This deposit will be used toward your treatment or other purchase. If the appointment is cancelled within 24 hours of the scheduled appointment or if you do not arrive for your appointment, the deposit is forfeited.
We provide a number of payment options which may be used individually or combined according to your desires:

  • CASH OR CHECK: Personal check drawn on a local bank with valid ID, cashier’s check, or cash. Returned checks will result in a $50 processing charge.
  • MAJOR CREDIT CARDS: AMEX, VISA, MasterCard, and Discover. Refunds for any type of credit card transaction are subject to a 10% processing fee.

 

CANCELLATION AND RESCHEDULING:

We understand that a situation may arise that could force you to run late, cancel or reschedule your treatment. Please understand that such changes affect our staff and other patients as well, and we therefore request your courtesy and concern.

If you are 15 or more minutes late for your appointment, we may be able offer a shortened appointment to fit within the previously scheduled appointment time at the original appointment cost or, for shorter appointments, we may need to reschedule your appointment to another time to safely complete your treatment. In cases of rescheduling, the appointment deposit will be forfeit and an additional deposit must be made.

If you need to cancel your appointment, please allow 24 hours to notify us of the cancellation. Should we receive less than 24 hours of notification, or should you fail to keep your appointment, your deposit will be forfeit for the that appointment.

REFUNDS:

There can be no refunds for services already provided. In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the unused treatments may be extended, and this may be used to purchase other treatments or products offered by our Spa.

There are no refunds for unused services after 30 days. Credit may be extended for other services to you or another individual.

Returns/Refunds are not accepted for prescription products/treatments.  For all other products, returns or exchanges are valid within 5 days of purchase ONLY. Please keep in mind that credit card transactions for returns are subject to a 10% processing fee.

REVISIONAL TREATMENT OR TREATMENT OF COMPLICATIONS:

Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible.

*These Financial Policies are subject to change without notice. If you have any questions or need assistance with any financial matters relating to your treatment, please contact a staff member for help.